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Warranty Terms and Conditions
Our warranty is designed to provide you with peace of mind and support, even in the context of international trade where returns and local after-sales repair services are not feasible. This warranty covers key components of your power tiller, ensuring that any defects in materials or workmanship are addressed efficiently and effectively.
1. Warranty Coverage
a. Parts-Only Warranty
Due to the high time cost and logistical challenges associated with international returns, we offer a parts-only warranty. If any key component of your power tiller is found to be defective within the warranty period, we will supply the necessary replacement parts at no additional cost.
Coverage Includes:
- Engine components
- Transmission system
- Major structural parts
Exclusions: Consumable items such as belts, filters, and lubricants, as well as damage resulting from misuse, unauthorized modifications, or improper maintenance.
b. Remote Diagnostics and Repair Support
Our technical experts provide remote diagnostics and step-by-step repair guidance to help you fix issues on-site. We ensure that you receive timely and accurate assistance without the need to return the equipment.
Support Channels: Phone, email, live chat (WhatsApp), and video call support are available to provide you with comprehensive remote support.
c. Self-Repair Kits
For common issues, we provide self-repair kits that include the necessary parts, tools, and instructions. This allows you to perform repairs on-site, ensuring minimal disruption to your operations.
d. Spare Parts Discounts
If your power tiller requires parts that are not covered under the warranty or if the warranty period has expired, we offer significant discounts on the purchase of replacement parts. This makes it easier and more affordable for you to maintain your equipment over its lifespan.
e. Comprehensive Maintenance Guides
We provide detailed maintenance guides to help you perform regular upkeep and prevent issues before they occur. By following these guides, you can extend the life of your power tiller and ensure consistent performance.
2. Warranty Period
Duration: The warranty is valid for a period of 12 months from the date of purchase.
Activation: To activate your warranty, please register your product within 30 days of purchase by providing proof of purchase and product serial number.
3. Warranty Claim Process
Contact Us: If you experience an issue with your power tiller, contact our customer service team via phone, email, or live chat. Provide a detailed description of the problem, along with any relevant photos or videos.
Remote Diagnostics: Our technical team will conduct a remote diagnosis to identify the issue. We may request additional information or a video call to better understand the problem.
Parts Shipment: If the issue is covered under warranty, we will ship the necessary replacement parts to your location. Shipping times may vary depending on your location.
Repair Assistance: We will guide you through the repair process, providing detailed instructions and remote support to ensure the issue is resolved effectively.
4. Limitations and Exclusions
Non-Covered Issues: The warranty does not cover normal wear and tear, accidental damage, or issues arising from improper use or maintenance.
Local Repairs: As we do not have local after-sales service centers, any repairs performed by unauthorized parties are not covered by this warranty.
Force Majeure: The warranty does not cover damages caused by events beyond our control, such as natural disasters or geopolitical events.
5. Legal Disclaimer
This warranty is subject to the laws and regulations of the country where the purchase was made. Any disputes arising from this warranty will be resolved in accordance with the applicable legal framework.
Contact Information
If you have any questions or need to make a warranty claim, please contact our customer service team:
- Phone: [Your Phone Number]
- Email: [Your Email Address]
- Live Chat: Click the WhatsApp icon in the lower right corner of our website
